🇪🇺 EU Return Guide
If you're sending your order back please reach out to us beforehand.
Your online purchase can be returned for a refund or exchange within 14 days of receipt of goods. You may open the package to check your goods, but products must be returned unused and in same new condition as when you received them. You will be refunded for the value of the returned product(s), including the outgoing shipping.
Please note that you are responsible for the product until it reaches us, so send the package with a traceable service so it is insured and can be located at any time.
Refused orders, AccessPoint and Postal Offices:
If your order is refused or you fail to collect your parcel from the AccessPoint/Postal Office, you will forfeit the outgoing shipping costs plus the return shipping label to us. If you are in doubt if you will be able to collect your parcel in the collection window we advise you select "Home Delivery". If you have obtained free shipping on your order, a flatrate shipping costs of €50/375DKK will be deducted from your return.
The following criteria must be met:
1. Print out this Return Form and put inside your return package.
2. All products and original packaging with pricing, labels, poly bag, hang tags must be intact.
3. No tape is to be attached to the product or the product’s packaging.
4. Send us your package with a track & traceable service.
Native North (NNDK ApS)
Once we receive your return we will exchange your product within 5 days or process your refund.
The return and financial responsibility is yours until it reaches Native North and are confirmed by a delivery confirmation as soon as we receive your parcel.
If your parcel are being held in a postal office or send to a parcel shop we will not be able to pick it up for you.
*Wrong or faulty products:
If you have received a wrong or faulty product, please email us with photos and describe the issue and await for our instructions. Do not send back until you hear from us.
Please email us at: firstname.lastname@example.org